Comprehensive IT support
Comprehensive IT support (Information Technology) is another branch of the information technology services that we offer and refers to the execution of activities and consultancy tasks, review, implementation, tests and post-sale guarantee support for the technological infrastructure of a natural person or company with service at home or remotely.
The purpose is to offer a tailored suit for each client, call it a physical or moral representative regardless of whether it is a small or medium-sized company, as long as it is registered as a SME with the Ministry of Finance and that it is billing in a timely manner.
In addition, in times of health contingencies, corporations are requiring more often the use of "home office", which is essential to be prepared to protect the computer security of the business network when you are working remotely from home.
A VPN and a firewall are sometimes not enough, although if they are properly configured, cyber-intruders will run penetration tests on companies that are more vulnerable to attacks.
There are very few computer security consultancies in Querétaro and in the rest of the republic that are updated every day on how cybercriminals operate and their new and ingenious ideas to steal information or simply carry out a DDoS attack.
For more information, go to the Computer Security section of our website.
Service levels
1-A-1 Services
Ideal for home users or independent entrepreneurs who require powerful performance and lightness in running applications on their computer. The 1-A-1 services can be both at home and remotely through shared desktop.
Services D2-A5
Ideal for micro-companies that need to start their business, equip themselves and homogenize their office productivity software licenses, IT security, data backup server, structured cabling, wireless network, printing and gadgets with trusted manufacturers from 2 to 5 computers in their home and / or office.
ADMINISTRA-2 + D5 Services
Ideal for SMEs that have more than 5 computers and at least one multifunctional printer. Therefore, they need not only to standardize their technological infrastructure and strengthen their IT security, but also require sustained scalability over time.
With this, we offer the following advantages and benefits applicable in the D2-A5 and ADMINIISTRA-2 + D5 services through administrable policies.
The SERVICIOS ADMINISTRA-2 policy makes a comprehensive analysis of your company and its requirements.
We only base what you need in a transparent way without resorting to excessive expenses.
Troubleshooting complex and unpredictable situations in one place, at the same time.
The advantage of having two or more engineers and technicians in person, remotely or both at the same time at your workplace, is that times are considerably optimized without having to wait in line with the internal staff of the IT department.
ZK Trouble Ticket System
Documentation of incident reports and diagnoses in writing to avoid recurrences.
Action and protection in Pro-Active mode.
SERVICIOS ADMINISTRA-2 is tasked with proactively reviewing your site by inspecting the health of IT security, computer equipment, printers, software, input requirements and stealing a smile from you.
We collect network monitoring reports and present them to you in writing, detecting unwanted activities and putting an end to them with the help of advanced web filtering.
Service policies D2-A5 and ADMINISTRA-2 + D5 are flexible services that can be contracted in AKUER-2 mode of 3, 6 and 12 months or personalized from 4 months of agreement.
Within the AKUER-2 plan includes the following benefits shown below.
Advice for technological improvements and future growth
Implementation of equipment and information security
Equipment installation and connection
Security software
Perimeter security
Cloud backup
Local backup
Preventive, corrective and proactive technical support in post-sale
